> ## Documentation Index
> Fetch the complete documentation index at: https://docs.instaview.sk/llms.txt
> Use this file to discover all available pages before exploring further.

# October 2026

> Changelog entries for October 2026

## October 7, 2026

### Behavior Changes

* **Call attempts on online conversations now report `direction: "ONLINE"`.** A browser
  session used to be reported as `OUTBOUND`, as if we had dialled the contact. It now reads
  `ONLINE` everywhere a call attempt appears: the conversation endpoints and every webhook
  payload that carries `callAttempts`. Existing online attempts were updated too, so earlier
  conversations read the same way. Phone calls are unchanged.

  **If you validate `direction` against a fixed list, add `ONLINE`.** A parser that rejects
  unknown values will reject these attempts. See
  [Conversations](/guides/resources/conversations.md).

* **A `human_handoff` block's `message` is now heard on every transfer to its number.** On
  phone calls, the transfer used to start with a fixed English "Transferring the call now",
  whatever the call's language, and neither the block's `message` nor the default line was
  heard. The caller now hears the block's `message`, or InstaView's neutral line in the
  call's language if the block has none.

  That line is attached to the destination number, so it can also be heard when a caller asks
  for a person **before** the flow reaches the step, and is transferred there. Until now that
  case always used the neutral line. **Check your `message` texts:** a line that refers to
  what happened earlier in the flow ("Your card is blocked now, I'll put you through") would
  then be said to someone it is not true for. Move that part into the step before the handoff
  and keep `message` about the transfer itself. See
  [`human_handoff`](/api-reference/agents/create-agent).

* **Whatever the agent is told to say in the step right before a handoff is now said before
  the transfer starts.** The agent used to fold it into the turn that started the transfer,
  and on phone calls that turn was never played, so the caller did not hear it. It is now
  said in a turn of its own, so the caller hears it and replies before being transferred.
  That adds one turn to those handoffs.

## October 5, 2026

### Behavior Changes

* **`analysis.completed` now carries every call attempt's transcript, not only the latest
  one's.** The event's `callAttempts` lists every attempt on the conversation, but until now
  only the attempt that triggered the event had its `transcript`. On a conversation that
  took two calls, the first event carried call 1 with its transcript and the second carried
  both calls with call 1's transcript missing. An integration that stores `callAttempts` as
  a snapshot of the conversation lost call 1's transcript when the second event arrived.

  Each attempt now carries its own `transcript`, the same as on
  [`GET /conversations/{id}`](/api-reference/conversations/get-conversation). An attempt
  that produced no transcript still omits it. **Payloads get larger** on conversations with
  several answered calls, since every transcript is resent with each event.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.