Stops the run dialling. Calls already queued are withdrawn, and anything the dispatcher had already picked up is refused before it is placed. The work is held rather than discarded: resume puts back exactly what pause held, and a contact already reached is not called again.
Nothing further is dialled, including calls already queued when you paused. They are withdrawn from the dispatch queue, and anything the dispatcher had already picked up is refused at the call itself.
The work is held, not discarded. The conversations stay in place. Resume puts back exactly what pause held.
A contact already reached is not called again. Resume restores only the conversations that were never dialled.
A contact attached while paused is not called either. They join the held work and go out on resume.
{ "status": "PAUSED", "affectedCalls": 30 }
affectedCalls is how many queued calls were withdrawn.
How many of the run's calls this request moved: queued by a launch, withdrawn by a pause, restored by a resume, closed out by a cancel. Not calls placed - a 2xx means queued, not dialled.
Example:
42
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